FAQ’s

FAQ’s

How many users can I have at my hotel?
You may have unlimited users.

How do I add my users?
From the mobile app, go to the main menu, select “My Staff” then select the orange + button at the top right of the screen. Fill in your staff details and click save. You can also edit or delete staff member from the “My Staff page.

From a tablet or desktop device, click “Setup” from the left menu bar and then click “My Staff” and select the + Add button. You can also always Email [email protected] and we will send you detailed instructions.

Is Hotel Front Desk easy to use?
Absolutely! We designed this app to be simple yet effective.

What devices are currently supported for Hotel Front Desk?
Apple: Requires iOS 13.0 or later
Android: Requires Android 4.1 and up
Desktop: We recommend using Google Chrome

Is there training provided?
We have built in tutorials for both general users and admin managers. If you need additional support, we are happy to help. Just email us [email protected].

I cannot seem to connect to Hotel Front Desk on my mobile app. What do I do?
Usually caused by your phone’s internet connection, so first try restarting your phone. Secondly, verify your wifi is on and airplane mode is off. If we are experiencing connection issues, you can check our Facebook page for live updates.